Santander

Delivering the highest measure of customer satisfaction within Santander Consumer Finance

Strive Group's Strategic Collaboration with Santander for Enhanced Customer Engagement

Strive Group were chosen to provide a customer service team with full Financial Conduct Authority accreditation to create and deliver an end-to-end customer journey. Santander Consumer Finance product and service offering has made them the UK’s leading independent finance company. They collaborated with several major motor manufacturers such as Volvo, Mazda and MG to create an exclusive offer on new cars for Santander 1|2|3 World customers.

Crafting a Seamless End-to-End Customer Journey with Santander Consumer Finance

Santander Consumer Finance asked us to create and deliver an end-to-end customer journey; from initial enquiry through to delivery and post delivery follow-up, measuring customer satisfaction, arranging vehicle servicing and even organising the customer’s next vehicle at the end of the contract term. 

Strive Group's Mastery in Enhancing Santander's Customer Journey

Strive Group’s dedicated end-to-end customer experience team identified every customer touchpoint and reviewed the way it affected the customer experience, in doing so Strive Group created an efficient and positive customer experience at each and every stage of the customer journey.  This has resulted in delivering the highest measure of customer satisfaction within Santander Consumer Finance creating increased loyalty towards all Santander products and schemes.

Setting New Standards in Vehicle Financing with Strive Group

Ready to improve your customer experience in the vehicle financing sector? Follow in Santander's footsteps with Strive Group. Reach out now for a consultation and start your journey to success!