Ray Chapman Dealerships

Increasing revenues through a dedicated contact team

Founded in 1969, Ray Chapman Volvo is owned and run by the Chapman family and has received the accolade of Volvo Retailer of the Year for two years running.  Ray Chapman sought a dedicated and branded customer contact service to outsource outbound customer service activity.  This would allow their Aftersales Team to focus their attention on Service customers, to retain and enhance customer relationships, and ensure all identified work is sold and carried out, maximising the available revenue. 

Working as an extension of the Ray Chapman Aftersales Team, Strive Group provide a dedicated and targeted contact centre service which uses a multiple-attempt approach.  We contact Ray Chapman customers to arrange their Service and MOT bookings and support them with other aftersales activity as needed.  

Working 6 weeks ahead of the Service or MOT due date, Strive Group provide up to 5 contact attempts with a high focus on customer experience and designed brand expression for both manufacturer and retailer. Customer contact records are updated and returned to Ray Chapman in line with GDPR and data protection protocols including encrypted data transfer.

Strive Group have been working with Ray Chapman Volvo for over two years at both of their sites in York. In this time, Ray Chapman has seen an increase in servicing hours, customer retention and Service & MOT bookings while meeting their original objective, creating space for the Aftersales Team to focus on providing exceptional service to their new and returning customers.